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7 Mar 2022

Comms Full Time, 911 Executive Administrator

Willimantic 911 Switchboard Fire Chiefs Association – Posted by Kayla Rochon Windham County, Connecticut, United States

Job Description

The Willimantic Switchboard Fire Chiefs Association (WSFCA) seeks qualified applicants for the position of 911 Executive Administrator. This is a fulltime position (40 hrs/wk). Under the direction of the Board of Directors of the WSFCA, the 911 Executive Administrator is responsible for the administration and operation of the 911 emergency communications center.

Nature of Work:

This is a highly responsible professional position involving the administration and operation of a twenty-four hour (24hour) 911 emergency communications center, including the supervision of all full and parttime employees

Examples of Essential Functions:

  • Oversees and manages the overall day-to-day operation of the 911 emergency communications center
  • Ensures adherence of all policies and procedures, as set forth by the Board of Directors
  • Periodically reviews all policies and procedures and makes recommendations for additions, deletions, changes, and modifications to the Board of Directors; implements the same
  • Prepares all federal, state, and local required reports, and any other related reports requested by the Board of Directors.
  • Attends all regular meetings of the WSFCA as a non-voting member of the Board of Directors and provides a written monthly report of all activities, attends special meetings and any other meetings or functions at the request of the Board of Directors.
  • Assists the WSFCA Finance Committee with the preparation of the annual budget, including attending any meetings necessary to complete the annual budget.
  • Investigates all complaints from the Public Safety Committee (members of the Fire, EMS, and Police Departments) and those from the general public; submits a full report of the findings to the Board of Directors.
  • Acts as the Purchasing agent for the WSFCA; prepares and conducts the formal bid process for equipment purchases requiring specifications and formal bids.
  • Maintains records of all calls for service and other routine dispatching functions; monitors all repair log books and printouts; ensures all faults and problems are corrected.
  • Remains current on all federal, state, and local laws as they pertain to the employees and 911 emergency communications center.
  • Supervises and is responsible for the conduct and discipline of all employees; reports all disciplinary actions and any personnel-related issues to the Board of Directors within a 24-hour period.
  • Disciplinary steps include: 1st step action is a documented verbal warning with written confirmation; 2nd step action is a formal written warning with written confirmation; 3rd step action is dismissal. The 3rd step action shall require the 911 Executive Administrator to submit a detailed report to the Board of Directors regarding the employee’s misconduct. The Board of Directors will be responsible for taking disciplinary action.
  • Responsible for the hiring and dismissal of all employees, in conjunction with the Board of Directors.
  • Responsible for all initial and ongoing training; and annual evaluations of all employees.
  • Schedules and assigns work (regular and overtime) for all employees; posts work schedules four (4) weeks prior to the workweek.
  • Insures all shifts are properly staffed; provides backup staffing for absences, vacancies, and high volume work shifts.
  • Must be present periodically on all shifts to observe and communicate with the employees; must be available for consultation upon the request of any employee.
  • Prepares payroll records for all employees.
  • Responsible for the working conditions and upkeep of all buildings, towers, radio equipment, communication equipment, recording devices, and computers owned by the WSFCA, in conjunction with the Radio Committee.
  • Responsible for the scheduling of all maintenance work required for the continuous operation of the 911 emergency communications center, in conjunction with the Radio Committee.
  • Ensures all FCC licenses are kept current, in conjunction with the Radio Committee.
  • Assumes the authority to handle and correct any unforeseen situations and/or problems that may occur in order to fulfill the responsibilities of the WSFCA; reports the same to the Board of Directors.
  • Regular Attendance is a requirement of this position.


Knowledge, Skills, and Ability

  • Thorough knowledge of the operations of a 911 emergency communications center
  • Thorough knowledge of administrative principles and practices related to the management of a 911 emergency communications center
  • Knowledge of budgeting and payroll management principles and practices
  • Must possess strong skills related to the planning and supervising of work, and the motivation and discipline of employees. 
  • Considerable ability to take on responsibilities and challenges; have persistence in the face of obstacles; be open to change (positive or negative); accept criticism; and deal calmly and effectively in highstress situations
  • Considerable ability to administer policies and procedures; plan and present meaningful training programs. 
  • Considerable ability to work flexible hours, long hours, evenings, weekends, and holidays, as required; to engage in afterhour activities necessitated by the position (i.e., evening meetings, emergencies, etc.). 
  • Considerable ability to communicate orally and in writing; coordinate technical and specialized operational and administrative activities
  • Considerable ability to read and comprehend standard instructions, correspondence, and memos; write routine reports and correspondence
  • Ability to exercise mature judgment, and make responsible decisions in accordance with established policies and procedures
  • Ability to establish and maintain effective and courteous working relationships with Town officials, public officials, residents, members of the general public, vendors, other departments and agencies, subordinates, and coworkers. 
  • Ability to establish and maintain effective working relationships and to coordinate activities with local fire departments, recognizing that many of the abovelisted responsibilities overlap with activities of the local departments and local firefighters

Education, Experience, and Training:

Must have a Bachelors Degree from a recognized college or university in Business Administration, Business Management, Communications, or a related field; plus seven (7) years of progressively responsible management experience, including three (3) years of supervisory experience; or in lieu thereof, an equivalent combination of education, experience, and training that provides the knowledge, skills, and ability to perform the essential functions of the position.

  • Must obtain and maintain the following certifications: DSET Certified Public Safety Telecommunicator, COLLECT Certified, CPR, PowerPhone/EMD Certified, and E-911 Certified.
  • Must be capable of passing an extensive background check
  • Knowledge of Microsoft Office, required
  • Bilingual (English and Spanish), preferred

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to walk; sit; talk; and listen. The employee is frequently required to use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee may occasionally have to lift, move, manipulate up to 15 pounds

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must possess normal audio ability. Handeye coordination is necessary to operate computers and various pieces of office equipment

The employee must be free from mental and/or physical disorders which would interfere with the performance of duties, as described. The employee must be able to interact with people who are under physical and/or emotional stress as well as the ability to maintain a calm manner in stressful and emergency situations. The employee must be able to respond to difficult situations, ease tensions, and address disturbances. 



How to Apply

Applications may be obtained from the Willimantic Switchboard Fire Chiefs Association (WSFCA), or here, and submitted with a cover letter, resume, and three (3) professional references to the Attention of:

Lloyd Niles

22 Meadow Street, Willimantic, CT 06226 

Applications can be submitted no later than Tuesday, March 15, 2022. EOE/AA/M/F/D/V 

Job Categories: Full-Time. Job Types: Comms and EMA. Salaries: 60,000 - 80,000.


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