Dispatcher - Mount Holyoke

Operating as the initial point of contact for emergency response and general inquiries, the Dispatcher delivers vital support to a diverse campus community. Anchored in community-oriented problem-solving, this 40-hour role—working Sunday and Monday (3 p.m. 11 p.m.) and Thursday through Saturday (7 a.m. – 3 p.m.)—involves answering emergency lines, monitoring safety alarms, managing mass notification systems, and dispatching police, fire, and medical units. Additionally, the Dispatcher assists station walkins, queries NCIC/CJIS databases for on-duty officers, logs sensitive, highly confidential incident details into computer-aided dispatch (IMC) software, and actively supports campus officers with various community engagement initiatives throughout every shift.

Essential Job Duties: 

• Promptly answers emergency lines, business lines, and multiple college operator lines.
• Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
• Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
• Monitors fire, intrusion, panic, other alarms, and cameras on campus.
• Activates the college’s emergency mass notification system as directed.
• Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.
• Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.
• Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.
• Assist officers with community engagement activities.
• Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.

Apply online; application materials must include:

• A cover letter summarizing interests and qualifications
• A complete resume or curriculum vitae
• For faculty positions, statements on mentoring, teaching, and research will also be required.