Regional Dispatcher II Apprentice

The City of Worcester seeks qualified applicants for the position of Regional Dispatcher II Apprentice in the Department of Emergency Communications. Under the general direction of the Senior Regional Dispatcher, the position is responsible for receiving and transmitting information accurately and rapidly via communications equipment for Police, Fire and EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from a state-of the art emergency Communications Center. All the required training and necessary certifications for this position will be provided upon hire.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

Operate a computer-aided-dispatch (CAD) system
Answer emergency and non-emergency telephone calls promptly and courteously
Obtain complete information from callers and make a rapid and accurate determination of the nature and priority of each call
Select and dispatch the most appropriate emergency response unit(s) in accordance with established user-agency policies and procedures
Monitor safety of field personnel and dispatches assistance as required
Special projects as assigned by supervisor and perform other related duties
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to learn and understand Department policy, procedures, and equipment
Demonstrated computer proficiency; proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Excellent verbal and written communications skills
Strong organizational skills and flexibility; detail oriented with a high degree of accuracy
Ability to maintain professionalism and confidentiality
Ability to complete projects with limited supervision
Ability to work independently and as part of a team
Ability to establish and maintain professional relationships with diverse and vulnerable populations
Ability to pass State 911 and APCO Certification
Ability to pass a CORI to become CJIS Certified
MINIMUM REQUIREMENTS:

High school diploma or equivalent
Ability to work rotating shifts including nights, weekends, holidays. Overtime required.
Excellent communication skills
PREFERRED QUALIFICATIONS:

APCO Public Safety Telecommunicator and State 911 Dispatch certification
One (1) year of experience providing dispatching services
One (1) year of experience providing customer service in an office environment
One (1) year of experience communicating and working with populations diverse in language, socio-economic status, race/ethnicity and/or cultural backgrounds